Imporaance of Feedback

Briefly comment on the assertion that: plenty of chivalrous level film directors recognise the value of keeping in jotting with the real world by creating opportunities to talk with and cast feedback from nodes and frontline employees. (8 marks) Feedback is priceless for helping you to improve your communication skills this was observed by (McPheat : 2010 : paginate 16) Interacting with customers helps omnibuss to learn about new developments on the commercialise much(prenominal) as new growths, new technologies being used by the organisations competitors such information is valuable to managers who develop plans to update their intersections, go and technology to favourably compete with their competitors. Employees who work in customer assistant pass on information from customers to mangers on issues of table service delivery such as the packaging of a product is non attractive. The language used in brochure is not easily understood. Such information is very re levant to the manager who will make necessary changes which will maintain the customers and exonerate new ones.

Managers who are in touch with customers get eldest hand feedback on how effective the strategies the organisation has put in place are recompense on track or behind schedule and make necessary adjustments like plainly training of the frontline round or recruiting more frontline provide to marketplace the brand. Managers collect information that is vital to the organisation from the frontline employees in sex act to run and products which is converted into knowledge that is useful to the o rganisation and helps the caller-out favou! rably compete with its competitors. Interaction with customers helps the manager to better deem the preferences of the customers what they like and do not like about the products and work being offered and the manager also gains insight to how best the knob can be served better. Being in contact with frontline staff helps the manager to find out whether or not the advanced information is being passed on...If you want to get a able essay, order it on our website: OrderCustomPaper.com

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